If it is a warranty issue, please refer to the Product Warranty under Shopping Guide.
At Element Acoustics Ottawa , we offer product exchange or return with conditions. Before sending anything back, please contact us with the following information:
We will provide you with a Return Authorization Number. We do not accept any return products without this number.
Product sent without a Return Authorization Number shall be refused in delivery or shipped back to origin at customer’s own expense.
Element Acoustics Ottawa accepts exchanges with following conditions.
After we receive the return product, store credit will be issued.
Element Acoustics Ottawa accepts returns with following conditions.
After we receive the return product, please allow 2-4 weeks for credit to be issued.